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Enterprise delivery, tech journalism, and practical AI systems: LLM agents, editorial pipelines, automation, public transit tools, and self-managed infrastructure.

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  1. Analyst, Operations Transformation

    Jun 2023 to Present

    Deloitte USI · Hyderabad

    Working on enterprise document automation and CCM delivery, including configuration, business rules logic, and output validation for high-volume regulated communications.

    • ·Built automated data workflows to reduce manual processing overhead.
    • ·Authored solution architecture documentation used for cross-team handoff.
    • ·Received a Spot Award in Mar 2024 for resolving a critical production issue before client escalation.
    Document AutomationCCMBusiness RulesOutput ValidationPython

  2. Associate Analyst, Application Management Services

    Sep 2021 to Jun 2023

    Deloitte USI · Hyderabad

    Managed production incident lifecycle across a US public utility client’s application portfolio, from triage and root cause analysis to SLA-bound resolution.

    • ·Built runbooks and escalation frameworks that became team standard.
    • ·Reduced repeat incidents by improving handoff and troubleshooting processes.
    • ·Promoted to Analyst ahead of the tenure cycle.
    • ·Received a Spot Award in Jun 2023.
    AMSIncident ManagementRCARunbooksSLA

  3. Tech Journalist, Freelance

    2021 to Present

    Neowin.net · Remote

    Covering AI, software, and technology industry developments for a global English-language audience under daily editorial deadlines.

    • ·Reports and contextualizes current technology news across AI, software, Big Tech, and consumer technology.
    • ·Balances speed, clarity, and editorial judgment while publishing for a live tech audience.
    Tech JournalismAISoftwareNews ReportingEditorial